CHAP 'Complaints Handling – Accueil des Plaignants'
Moritz Neujeffski made this Informationsfreiheit request to Internal Market, Industry, Entrepreneurship and SMEs
Dear Internal Market, Industry, Entrepreneurship and SMEs,
Under the right of access to documents in the EU treaties, as developed in Regulation 1049/2001, I am requesting documents which contain the following information:
Based on the CHAP description provided in this Commission document under point 4: Information collected (https://www.asktheeu.org/en/request/2349...),
please send me all entries in the CHAP ('Complaints Handling – Accueil des Plaignants') database referring to legal entities, including their names, the subject of correspondence, the member state‘s concerned and facts showing how the Member State is in infringement of European Union law. Please exclude any personal information regarding addresses, telephone or fax numbers and email addresses. If possible please provide the required information in the format of xlsx, csv or json.
CHAP represents a key instrument, which aims at preventing formal infringement procedures through cooperation between Member State institutions and the EU authorities. It is essential for the functioning of the European Single Market. Thus, there is a clear public interest in the disclosure of these information, in order for citizens to better comprehend the democratic decision making process. The transparency rules as set out in the Lisbon Treaty oblige the EU institutions to work as openly and as closely as possible to citizens.
Heidebrinker Straße 10
Thank you for your e-mail of 08/09/2022. We hereby acknowledge receipt of your application for access to documents, which was registered on 12/09/2022 under reference number GESTDEM 2022/5107.
In accordance with Regulation (EC) No 1049/2001 regarding public access to European Parliament, Council and Commission documents, your application will be handled within 15 working days. The time limit will expire on 03/10/2022. In case this time limit needs to be extended, you will be informed in due course.
You have lodged your application via a private third-party website, which has no link with any institution of the European Union. Therefore, the European Commission cannot be held accountable for any technical issues or problems linked to the use of this system.
We understand that the third party running the AsktheEU.org website usually publishes the content of applicants’ correspondence with the Commission on that website. This includes the personal data that you may have communicated to the Commission (e.g. your private postal address).
Similarly, the third party publishes on that website any reply that the Commission will send to the email address of the applicants generated by the AsktheEU.org website.
If you do not wish that your correspondence with the Commission is published on a private third-party website such as AsktheEU.org, you can provide us with an alternative, private e-mail address for further correspondence. In that case, the Commission will send all future electronic correspondence addressed to you only to that private address, and it will use only that private address to reply to your request. You should still remain responsible to inform the private third-party website about this change of how you wish to communicate with, and receive a reply from, the Commission.
For information on how we process your personal data visit our page Privacy statement – access to documents.
Access to Documents Team
We refer to your e-mail dated 08/09/2022 in which you make a request for
access to documents, registered on 12/09/2022 under the above-mentioned
The description given in your application does not enable us to identify
concrete documents which would correspond to your request. We therefore
invite you, pursuant to Article 6(2) of Regulation (EC) No 1049/2001
regarding public access to documents, to provide us with more detailed
information on the documents that you seek to obtain.
- Please precise the topics concerned by the requested CHAP
- Please precise if you are also looking for entries dealt by the
European Commission as a whole, or targeted DGs?
- Please indicate a temporal scope for the search of documents
If you need assistance in clarifying or specifying your application,
please let us know.
In accordance with Article 2, third paragraph of the Implementing Rules to
Regulation 1049/2001, the 15 working days time limit for handling your
application will start running when we receive the requested
Thank you in advance for your understanding.
DG GROW – Access to documents team
Directorate-General for Internal Market, Industry, Entrepreneurship and
DG GROW/B1 – Planning and Briefings
Dear [email address],
Thank you very much for your prompt response. Regarding the points for clarification:
1. "Please precise the topics concerned by the requested CHAP entries".
I am interested in CHAP cases which relate to infringements of the EU single market and especially the EU' freedom to provide services under the EU Service Directive.
2. "Please precise if you are also looking for entries dealt by the European Commission as a whole, or targeted DGs?"
I am mostly interested in infringement cases which involve DG GROW.
3. "Please indicate a temporal scope for the search of documents"
From January 1, 2017 until September 19 2022
Thank you for your additional precision and reply to clarification request sent to us on 19/09/2022 for this request GESTDEM 2022/5107, it is noted.
DG GROW – Access to documents team
Directorate-General for Internal Market, Industry, Entrepreneurship and SMEs DG GROW/B1 – Planning and Briefings
Please find enclosed reply to your request for access to documents sent on
08/09/2022 and registered under reference number GestDem No 2022/5107.
Single market enforcement
GROW/E1 – Enforcement 1
N105 05 | B-1049 Brussels/Belgium
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Dear [email address],
Thank you very much for providing me with the list of CHAP cases.