Terms and conditions

Introduction

The AsktheEU.org Pro service (“AsktheEU Pro”, the “Service”) is operated by Access Info Europe, an association under Spanish law, with its registered address at Calle Cava de San Miguel 8, 4 centro, 28005 Madrid (“Access Info Europe”, “we” or “us).

Be sure to include "Access Info Europe" in the postal address if you write to us by post.

By using AsktheEU Pro or signing up for an account, you’re agreeing to these Terms, which form a legally binding agreement. Please read them carefully - they define the conditions under which you’re allowed to use AsktheEU Pro.

In order to use AsktheEU Pro, you must be at least 18 years old and legally able to enter into contracts. If you wish to use AsktheEU Pro on behalf of a company or organisation, please contact Access Info Europe in order to conclude a formal contract with that company or organisation.

Access Info Europe reserves the right to update and change these Terms from time to time without notice and at its sole discretion. We will however make a reasonable effort to notify you of any changes.

Usage

We reserve the right to block, without warning, usage which violates any of our House Rules.

Accounts

You must provide a valid email address in order to complete the signup process. This email address will be used if we need to contact you about anything relating to your AsktheEU Pro account or usage - please ensure you keep your contact information up to date.

You’re responsible for all activity that takes place under your account, so you must keep your password secure. Access Info Europe cannot and will not be liable for any loss or damage from your failure to maintain the security of your account and password. You should immediately notify us if you become aware of any unauthorised use of your account.

Termination, cancellation and suspension

You can terminate this agreement at any time and for any reason by ceasing use of AsktheEU Pro and cancelling any subscription you have.

If you have a paid subscription, cancellations are applied at the end of the current billing period. Until that date you will continue to have full access to AsktheEU Pro.

When you cancel your account:

  • You'll lose access to any requests you still have in draft.
  • You won't be able to access AsktheEU Pro tools, including the dashboard and pro request management.
  • You will still be able to see any requests which are currently private, but you won't be able to make new private requests or extend privacy durations. These requests will be published when the current privacy period ends.
  • You can re-subscribe at any time and full access to these features will be restored.

Access Info Europe may suspend your access to AsktheEU Pro if:

  • You have failed to make any payment due;
  • Access Info Europe reasonably believes you to be in material breach of any term of this agreement;
  • Access Info Europe reasonably believes that it is necessary to do so in order to comply with any applicable law or the order of a court or other competent authority.

We also reserve the right to modify or terminate AsktheEU Pro for any reason, without notice at any time.

Attribution / Credit

If you publish stories or data that rely on FOI requests made in AsktheEU Pro, please consider making the requests public on AsktheEU.org, and linking back to them.

Payment

Our pricing is posted at https://www.asktheeu.org/en/pro/pricing and is subject to change upon 30 days’ notice from us.

Your plan is billed in advance on a monthly basis and is non-refundable. You must at all times ensure we are provided with valid credit or debit card information and authorise us to deduct the monthly charges against that card.

If we’re unable to process your payment we’ll try to contact you by email. We reserve the right to limit or suspend your account until we can take payment.

Service Level Agreement and support

Access Info Europe offers no guarantee as to the availability of AsktheEU Pro, and will not be liable if AsktheEU Pro is unavailable for any reason.

If you need to contact us, you can do so via our contact page.

Small print

These Terms are subject to the law of Spain. They constitute all the terms and conditions agreed upon between you and Access Info Europe and supersede any prior agreements, whether written or oral.

You expressly understand and agree that, to the maximum extent permitted by law, Access Info Europe excludes all liability and responsibility to you for any loss or damage resulting, directly or indirectly, from your use of or inability to use AsktheEU Pro. In any event, our total liability for all claims made about AsktheEU Pro in any month will be no more than the amount which you paid us for the Service the previous month.

Access Info Europe shall not be deemed to have waived its right to enforce any of its rights under this agreement merely because it has previously failed to enforce its rights under this agreement, or permitted you to breach any term of this agreement on one or more occasions.

If a court, or other competent authority, finds that any term of this agreement is illegal or otherwise unenforceable, that term is to be treated as if it had been severed from this agreement. Its severance will be treated (as far as possible) as having no effect on the remainder of this agreement.

Privacy

You can read the AsktheEU.org general privacy policy here: https://www.asktheeu.org/en/help/privacy

In summary, we take your privacy seriously. We will use the personal data that you provide to us solely for the purpose of administering the service, and we will not disclose it to anyone else unless we are obliged to by law. We’ll only ever send you emails in relation to your use of AsktheEU Pro. Whilst we sometimes use cookies and Google Analytics to help us make our websites better, you can block this if you want to, and we provide information about how to do so.

We use Stripe for processing payments. You can read about Stripe’s usage terms and privacy policy here: https://stripe.com/gb/privacy.

The legal basis for the processing of your payment information is Contract (this is as laid out in 6(1)(b) – of the GDPR, in force from 25 May 2018). In general, the legal basis for processing your personal data on the site is Legitimate Interests (6(1)(f) of the GDPR). See the AsktheEU.org privacy policy for more information about how we process personal data and your rights.