Christoph,

Something to be kept in mind:

- Jean-Luc said that the footnote on the cover page (abrogation) should be a final paragraph in the actual text.

- The guidelines should reflect the latest EP amendments, so we should add something to the effect that the Commission will endeavour to reply to requests for assistance and complaints within the legal deadlines (don't recall the actual text of the amendment)

Can you adapt the text please?

René