This is an HTML version of an attachment to the Freedom of Information request 'Commissioner Hogan's invitations to events and speaking engagements'.





Ref. Ares(2016)1889217 - 21/04/2016
Ref. Ares(2016)5579867 - 27/09/2016
 
 
 
THE NEED FOR AN OMBUDSMAN 
 
NATIONAL BEEF ASSOCIATION        

Introduction 
In a recent discussion with Rabobank the Dutch-based agri finance organisation, they firmly 
set the blame for weakening livestock prices in the UK on the purchasing strategies 
implemented by the retailers and processors over the past year. They cite the specification 
changes requiring younger lighter animals, penalties on movements and the continuing drive 
by the supermarkets to offer food at cheaper prices as key examples of driving farm incomes 
down. 
The NBA believe the future for food producers is the formation of a producer focused 
ombudsman along the lines of the Groceries Code Adjudicator Act 2013. The Adjudicator 
was created to ensure that supermarkets treat their main suppliers lawfully and fairly, to 
investigate complaints and arbitrate in disputes. The role of the Adjudicator is to enforce the 
Groceries Supply Code of Practice set out in the Groceries (Supply Chain Practices) Market 
Investigation Order 2009, it has no remit to regulate the relationship between us the primary 
producer and the processor/retailer.  
The Competition Commission review in 2009 found clear evidence of the excessive use of 
buyer power by large supermarkets. The report found that, despite the groceries sector 
being competitive overall, some supermarkets were transferring excessive risk to their 
suppliers. The Competition Commission report that recommended introducing the code of 
practice also recommended establishing an Adjudicator to enforce it.  
EU Farm Commissioner Phil Hogan has went on record saying that he is considering the 
introduction of legislation to tackle the buying power of Europe’s major processors. As far as 
the NBA are concerned this could not come quickly enough. Time after time, over recent 
months, the supermarkets and retailers have used their tremendous influence to 
disadvantage primary producers. Their campaign to push for residency constraints on cattle 
at the moment is a perfect example of this behavioural pattern. 
The reality is that farmers are no match for the processors when it comes to them getting a 
fair deal within the current agri-food chain. As a consequence, the government must step in 
to provide a level playing pitch for farmers, the vast bulk of whom are small businesses 
investing their profits into their local area. 
The facts are these: farm gate beef prices are under pressure, our costs continue to rise and 
the EU support measures available to producers will fall off significantly over the next five 
years, beef finishers will need a realistic increase in their returns just to stay afloat. 
Why not the voluntary code? 
Some say the present voluntary code for beef producers is enough, however the same was 
tried with the retailers. Prior to the appointment of the Grocery Code Adjudicator recognising 
the Government’s aim of limiting regulation and looking for alternative options, the large 
supermarkets were given an opportunity to create an Adjudicator themselves. The industry 
was unable to agree a means to self-regulate and so a statutory approach has proved 
necessary. We as beef producers have seen our own voluntary code as weak and 
ineffectual. The first signatory to it was the first to break the code, therefore we need our own 
adjudicator.  
There is a need for enforcement legislation as the existing voluntary codes are not adhered 
to and not all processors are signatories. 
 
NBA need for an Ombudsman 
 

An ombudsman would provide an anonymous route for complaints for farmers, who have 
been reluctant to make direct complaints to processors due to the perceived risk that such a 
challenge may result in adverse action against the complainants. 
The main issue concerns the fact that farmers feel that their weak bargaining position 
results in unfair trading practices (UTP’s) being applied to them by their partners the 
processors and retailers. UTPs are practices that grossly deviate from good 
commercial conduct and are contrary to good faith and fair dealing. UTPs are typically 
imposed in a situation of imbalance by a stronger party on a weaker one and can exist 
from any side of the relationship and at any stage in the supply chain. 
 
Primary to the function of an ombudsman will be agreement on what constitutes unfair 
trading practices and then the next step is to agree on what constitutes a robust regulatory 
initiative to eradicate them. 
Unfair trading practices should have no place in business, no company should have anything 
to fear from more stringent regulation. On the contrary it should lead to a more stable and 
safe supply chain. 
Examples of unfair trading practices 
• Refusing or avoiding to put essential terms in writing. This makes it more difficult to 
establish the intent of the parties and to identify their rights and obligations under the 
contract.  
(Contracting parties should ensure that the agreement is in writing, unless impracticable or 
where oral agreements are mutually acceptable and convenient. The agreement contains 
precise circumstances and detailed rules under which the parties can jointly modify the 
terms of the agreement, in a timely and informed way, including the process for setting the 
necessary compensation for any costs resulting for either party).  
• Imposing general terms and conditions that contain unfair clauses ie deductions, penalties 
etc.  
• Unilaterally terminating a commercial relationship without notice, or subject to an 
unreasonably short notice period and without an objectively justified reason such as 
changing specification without allowing time for farming businesses to adapt.  
• Deductions are applied in a non-transparent manner, non-justifiable manner and are 
disproportionate to damages suffered.  
• Withholding essential information relevant to the other party in contractual negotiations and 
which the other party could legitimately expect to receive.  
• Imposing deductions that are disproportionate to the cost incurred, for example deductions 
on the breed of the cattle such as dairy bred.  
• Threatening business disruption or the termination of the business relationship to obtain an 
advantage without objective justification, for example threatening to no longer take cattle. 
• Imposing on a farmer the purchase of services either from the processor or from a 
designated third party, which has been the case with farm assurance. 
NBA need for an Ombudsman 
 

• Deliberately disrupting delivery to obtain an advantage, this has been seen in the beef 
industry when false claims of waiting lists etc are used to undermine price with the supplier 
also having their cash flow damaged.  
Broadly, UTPs can be defined as practices that grossly deviate from good commercial 
conduct, are contrary to good faith and fair dealing and are unilaterally imposed by one 
trading partner on its counter-party.  
There is no legislation covering the relationship between the primary producer and the 
processor, although it exists for those supplying the retailers. Some UTPs could, in principle, 
be addressed by existing law. However, in practice, victims of a UTP often consciously 
refrain from legal action. For example, the victim of a UTP could, in some cases, take its 
counter-party to court on the basis of national contract law. However, the weaker party in a 
commercial relationship in the food supply chain (the farmer) often fears that taking the 
processor to court for applying a UTP may lead the processor to terminate the commercial 
relationship. 
 
Because of this 'fear factor', the farmer often takes no action and accepts the UTPs, despite 
their harmful effects.  
Is there a particular problem with UTPs within the farming sector? 
The vast majority of farming enterprises are SMEs, at the same time, market concentration 
both on the processor and retail side of the market is considerable and, consequently, the 
food supply chain is characterised by a relatively low number of very large players and a 
very high number of small players on the supply side of the market. 
 
As a result, many individual commercial relationships in the food supply chain can be 
described as imbalanced. Such economic imbalances and the resulting differences in 
bargaining power can lead to UTPs that invariably affect the weaker party in the commercial 
relationship – in most cases the primary producer. So primary producers would be the key 
beneficiaries of any policy measure helping to reduce or eliminate UTPs. 
 
What suggestions does the NBA have to solve the problem of UTPs? 
Voluntary initiatives such as the Voluntary Code could be the primary way of resolving 
conflicts between processors and producers while Public enforcement or court litigation by 
the ombudsman would be a 'last resort'.  
We wish to support the principles of good practices whilst knowing that producers have a 
basis for independent adjudication and enforcement. 
 
An ombudsman must be able to accept individual complaints about UTPs on a confidential 
basis and to conduct investigations. There needs to be EU wide agreement that bodies 
cooperate in cases of cross-border UTPs. 
Does the way forward need legislative action? 
We need a relevant enforcement authority or body to ensure the acceptance of confidential 
complaints by individual businesses and offer the possibility to conduct investigations. 
The NBA, strongly believes that this approach could significantly help to reduce or eliminate 
UTPs and would, therefore, lead to substantial benefits for producers suffering because of 
UTPs. 
NBA need for an Ombudsman 
 

A well-functioning food supply chain is key to achieve the maximum economic potential 
for all those involved. Over the last two decades, the food supply chain has changed 
considerably for economic, social and demographic reasons. Increased concentration 
and vertical integration across the UK have led to structural changes in the food supply 
chain. Various retailer and processor buying alliances have emerged seeking 
economies of scale in sourcing through greater buying power. A small number of 
relatively strong players in the supply chain appear to have considerable negotiating 
power and therefore the primary producer needs an ombudsman and the appropriate 
legislation. 
 
NBA need for an Ombudsman 
 

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