Ceci est une version HTML d'une pièce jointe de la demande d'accès à l'information 'Memos, guidance and guidelines on record creation DG AGRI'.




 
Ref. Ares(2014)3295519 - 06/10/2014
Ref. Ares(2016)5721834 - 03/10/2016
EUROPEAN COMMISSION 
DIRECTORATE-GENERAL FOR AGRICULTURE AND RURAL DEVELOPMENT 
  
  
  The Director-General 
 
Brussels,  
JP/agri.r.6(2014)3585485 
NOTE TO DG AGRI STAFF 
Subject: 
Reminder on staff obligations when dealing with correspondence in 
compliance with the Code of good administrative behaviour 

According to the Code of good administrative behaviour, the Commission respects the 
following general principles in its relations with the public: lawfulness, non-
discrimination and equal treatment, proportionality and consistency. The Commission is 
committed to answering enquiries in the most appropriate manner and as quickly as 
possible.  
 
Requests for access to documents are dealt with according to Regulation (EC) No 
1049/2001  (internal DG AGRI rules). Other correspondence and information requests 
shall be treated in compliance with the Code of good administrative behaviour by the 
responsible DG AGRI unit. A reply shall be sent within fifteen working days from the 
date of receipt of the request by the competent unit and be drafted in the language of the 
initial demand, provided that it is written in one of the official languages of the European 
Union, unless the applicant has indicated that an answer in EN/FR/DE is also acceptable. 
If the preparation of the response requires more time, the unit shall send a holding reply 
to the requestor. This is to avoid the risk of a complaint to the Ombudsman and/or the 
Secretariat General for non-respect of the Code.  
 
Requests for information arrive mainly via the contact form at the Europa website. They 
are coordinated by unit R.6 through the functional mailbox AGRI INFO and by 
attributing tasks in ARES. The attached diagram presents the workflow of processing an 
information request received via Europa with clear instructions for the competent units. 
Requests received directly by the units should be treated in the same way by sending a 
reply in compliance with the Code of good administrative behaviour. All units whose 
tasks are not closed within the deadline1 and where no response is registered will receive 
a reminder to answer as soon as possible. If an answer is long overdue, the hierarchy will 
be informed. 
 
 
 
 (e-signed) 
  
   
p.o. 
Rudolf 
MOEGELE 
 
 
 
 
 
 
 
 
 
in absence of 
 
     Jerzy PLEWA 
                                                 

Closing the task means that a reply is sent. 
 
Commission européenne/Europese Commissie, 1049 Bruxelles/Brussel, BELGIQUE/BELGIË - Tel. +32 22991111 

 
Enclosure: 
DG AGRI practical arrangements for treating information requests, 
Code of good administrative behaviour