Swiss Airlines - cancellation reasons over. 5 year period
Dear European Aviation Safety Agency,
Under the right of access to documents in the EU treaties, as developed in Regulation 1049/2001, I am requesting documents which contain the following information:
- breakdown of every Swiss Airlines flight that was cancelled (over the past 5 years) the date & time of the cancellation, the date & time of the scheduled flight, category or reason for the cancellation, additionally include if the category included or excluded the airline from potential for EU passenger claims for flight delays.
Yours faithfully,
Charles Smith
Dear Charles,
Thank you for your email. We are sorry to hear about your experience.
The European Union Aviation Safety Agency (EASA) is not in charge of customer complaints or passenger rights. Therefore, we advise you to consult the European Commission site “Your Europe - Air passenger rights” at http://europa.eu/youreurope/citizens/tra... , where you will find whom to contact, if you are not satisfied with the answer/support provided by the airline.
Under the National Enforcement Bodies list, you will find the national authority contact for the EU country where the incident took place.
For more information on our activities, you are welcome to take a look on our website at www.easa.europa.eu.
Kind regards,
Communications Department
European Union Aviation Safety Agency
www.easa.europa.eu
Tel.: +49 221 8999 000
Postal: Postfach 10 12 53, 50452 Cologne, Germany
An agency of the European Union
Dear info,
Thank you for your response. My query is not targeted at a specific booking or flight, it’s a request for information that you hold on the overall service of the airline in line with their operating experience over a 5 year period.
This is information that is clearly available to your organisation, please could you re-review. If you are unable to provide aspects of the data requested please let me know what these are.
Yours sincerely,
Charles Smith